GRIT's promise to you
We're not your typical wheelchair company. In fact, we don't consider ourselves a wheelchair company at all. We're a group of engineers that's excited to see our designs help people. We're a small team, but we've got grit. We'll do everything we can to ensure you have a great experience. We promise you that:
You'll love it
You'll love your GRIT Freedom Chair. If you don't, you can return it within 30 days for a full refund. See our policy below.
We'll be easy to reach if you ever have a question or a problem with your chair. As a small team, the designers of the chair also answer customer support calls.
Easy to own
The GRIT Freedom Chair will be easy to maintain and repair. We'll help you make any customizations that you want.
We'll listen to you feedback. Our customers are the most valuable voices on our design team.
No riders left behind
We strive to make all of our accessories and improvements backwards-compatible. If a future version isn't, we'll offer a fair trade-in or upgrade program to keep you up to date.
We stand by what we build
Each GRIT Freedom Chair is covered by our two year limited warranty. If something goes wrong, we're here to help.
Our 30-day satisfaction guarantee lets you put the GRIT Freedom Chair through its paces in the environment most important to you: your own. First, buy a GRIT Freedom Chair. We'll ship it to you, and you'll save the box. Ride the GRIT Freedom Chair around your yard, take it to your local park, bring it to your supermarket. We're confident you'll love it, but if you don't, no hard feelings. We'll provide you a shipping label to send it back in good condition in the original packaging for a full refund of the purchase price. Check out our return process page for more information.
Trust us, you won't be the first person to buy before you try. Over 75% of our customers have purchased the GRIT Freedom Chair without test riding and they tell us they can't imagine their lives without it. Our return rate is extremely low, our customers love their GRIT Freedom Chairs!
What does "good condition" mean?
We fully expect you to put your new GRIT Freedom Chair through its paces outdoors and we are very generous with what qualifies with for a full refund.
- Dirt and grass on the chair: full refund.
- Scratched paint: full refund.
- Pet hair on the cushion: full refund.
- Normal wear and tear (such as brake wear, chain stretch, etc.): full refund.
What about international orders?
Due to the high cost of international shipping, orders shipped outside of the United States do not qualify for free return shipping. For questions about international returns please contact firstname.lastname@example.org.
"Life Happens" Guarantee
We know that life can be unpredictable, especially if you're dealing with a progressive illness. But we don't want concerns about what might happen in the future to cause you to miss out on adventures in the present.
Our "Life Happens" Guarantee allows you to return your GRIT Freedom Chair for a partial refund if your illness progresses such that you can no longer enjoy using it. Your refund depends on how many years of adventures you've been having in your chair:
- 30 days or less: 100% of your purchase as part of our Satisfaction Guarantee.
- Less than 2 years: 25% of your purchase. For a GRIT Freedom Chair without accessories this is around $750.
- More than 2 years: 15% of your purchase. For a GRIT Freedom Chair without accessories this is around $450.
We hope you get many years of adventures with your GRIT Freedom Chair! If things change and you need to return it, please contact us directly to initiate this.
We stand behind what we build
Every GRIT Freedom Chair is hand assembled and certified by our engineering and design team in Cambridge, Massachusetts. We've tested the GRIT Freedom Chair extensively in the lab, in the field, and with the help of wheelchair riders around the world. Every component has been extensively prototyped and refined based on our combined twenty-five years of experience designing mobility aids for some of the most extreme environments in the world. That being said, unexpected things happen, and we want to be there for you when they do.
We're the designers of the product and we'll do everything we can to make things right. In short, our two year warranty covers repairs or replacements of all non-wear components of the GRIT Freedom Chair manufactured by GRIT, subject to the terms below. Wear parts, such as tires, tubes, brakes, and bearings, are not covered.
GRIT LIMITED WARRANTY
The specific warranty covering your GRIT Freedom Chair mobility device is governed by the law of the state or country in which it was purchased, and applies only to mobility devices purchased directly from GRIT or from Authorized GRIT Retailers.
GRIT frames and manufactured parts are warrantied by Global Research Innovation and Technology Inc., 56 Roland St. Boston, MA 02129 against manufacturing defects in materials and/or workmanship for a period of two years from the date of original retail purchase. Rental fleet devices are not covered by this warranty.
TERMS OF LIMITED WARRANTY
This limited warranty is not meant to suggest or imply that the mobility device cannot be broken or will last forever. It does mean that the mobility device is covered subject to the terms of the limited warranty.
This limited warranty applies only to the original owner of a GRIT mobility device and is not transferable to subsequent owners.
For any warranty claim to be considered, we must receive proof of issue along with the original, dated sales receipt for the mobility device. (Be sure to keep your receipt, or e-receipt, in a safe place.)
This limited warranty is void if the mobility device is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
This limited warranty applies only to mobility devices purchased from GRIT, from Authorized GRIT Retailers, or other outlets specifically authorized by GRIT to distribute GRIT mobility devices.
Damage resulting from normal wear and tear is not covered.
Every GRIT mobility device has a useful product life cycle. Use in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities and other types of nonstandard use can dramatically shorten the useful product life cycle of a GRIT mobility device that would not be covered by this warranty. ALL GRIT MOBILITY DEVICES SHOULD BE PERIODICALLY CHECKED for indicators of stress and/or potential failure, including cracks, deformation, corrosion, paint peeling, dents, and any other indicators of potential problems, inappropriate use, or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a GRIT mobility device.
Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the GRIT mobility device, is not covered.
During the duration of this limited warranty, GRIT will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES.
THIS IS THE ONLY WARRANTY MADE BY GRIT ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
Please refer to the documents included with your mobility device for possible further restrictions.
This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
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