Returning your chair
We're sorry things didn't work out. We'll take care of it.
1. Let us know that you'll be returning your chair (within 30 days of receiving it) by filling out the below form.
To initiate a return of the chair, please fill out this return authorization questionnaire. The main goal of this form is to collect information and improve the GRIT Freedom Chair and the overall ordering experience.
If you think you would be more comfortable in a different size GRIT Freedom Chair then we can arrange an exchange for you. Please email us at firstname.lastname@example.org to initiate an exchange.
2. We'll send you a return shipping label and some new straps for the box.
It is very important that you send the chair to us in its original packaging. Sending it to us in other packaging will incur shipping and restocking fees. Use all three straps to reseal the box. The customer assumes the risk of loss or damage to the returned products while in transit back to GRIT.
3. Put the chair back in the box.
The chair goes into the box in basically the opposite order that you took it out of the box. Use the slideshow below as a guide, and don't hesitate to call us if you need help at any point in the process.
Clicking on the images below will make them larger and will display more information in their caption.
If you are returning a 20" seat width chair, you must remove the parking brakes (by following these instructions) before putting the chair into the box.
IMPORTANT: use all three straps to seal the box. Tighten the straps so that they snugly wrap the box. You should be able to lift the box with the straps without the strap sliding out. Cut off any extra strap with some scissors. If you don't use all three straps, we can't guarantee you a full refund, since the box and contents will likely arrive to us damaged.
4. Put the return shipping label over the original shipping label.
5. Drop the box off at any UPS Store.*
You'll have up to two weeks to ship the chair back to us at GRIT. You can also choose to have your chair picked up from your home by UPS. To do this, contact UPS to schedule a home pickup. They typically charge a $10-15 pickup fee, which we will not be able to reimburse.
6. Return Review & Refund!
When your Freedom Chair makes it back to GRIT, our production team will inspect it for excessive damage and will also make sure all ordered parts are included in the return. After inspection, you will be credited in full, less the cost of shipping. If any components are missing, their cost will be deducted from the refund. Note: Freedom Chair Forward returns do have a 15% restocking fee, as the chairs are custom built for each rider. Refunds are typically processed within 5 business days.